SINGAPORE - Most consumers are satisfied with their property agents, although some felt agents should improve their knowledge of the real estate industry.
This is according to the first Public Perception Survey by the Council for Estate Agencies (CEA).
Top of the satisfaction list was service excellence, with agents being contactable, responsive to queries and courteous at all times. Bottom of the list was knowledge and expertise about the real estate industry.
Consumers felt that agents should improve their knowledge so that they can advise customers on property transactions. These include financial matters, and accurate and up-to-date information related to a property.
The survey also found that regulatory measures and enforcement of minimum eligibility criteria for agents have helped raise the professionalism of the industry.
Writing in a blog post yesterday, National Development Minister Khaw Boon Wan said the transformation of the real estate industry has only just begun. "What used to be regarded almost as a 'cowboy' industry is now characterised by a more systematic and professional process of proper registration of salespersons and licensing of estate agents by the CEA," he added.
Complaints were made on about 1 per cent of the more than 100,000 property transactions each year.
Source: http://www.todayonline.com/Singapore/EDC121127-0000041/Property-agents-should-know-real-estate-industry-better--Survey
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